Terms & Conditions

Welcome to Ausvona

Last Updated: 17 October 2026

These Terms and Conditions govern the use of the Ausvona website and purchases made through it.

By using our website, you agree to comply with these terms and applicable Australian laws.

1. Website Use

You agree to use this website lawfully and to provide accurate information when creating an account, making an enquiry or placing an order.

You must not interfere with website security, impersonate another person or use the website for fraudulent purposes.

2. Products and Availability

Product descriptions, prices and availability are provided to help customers make informed decisions.

All products offered for purchase must be legally permitted for sale and delivery in the relevant jurisdiction.

We may remove unavailable products, correct genuine errors or decline transactions that cannot lawfully be fulfilled.

If payment has already been taken for an order that cannot be fulfilled, we will arrange an appropriate refund.

3. Order Acceptance

After checkout, you may receive an order acknowledgement.

An acknowledgement confirms receipt of your order request and does not necessarily mean that every item has been accepted for fulfilment.

We will communicate any material issue affecting your order and refund payments for products we cannot supply.

4. Pricing and Payments

Prices are displayed in Australian dollars (AUD).

Where GST applies, displayed consumer prices include GST. Delivery charges and any other applicable charges are disclosed before payment.

Payment must be completed using a payment method made available through our checkout.

5. Delivery

Delivery arrangements, estimated timeframes and applicable charges are described in our Shipping & Delivery Policy.

We aim to communicate material delays and assist customers with delivery enquiries.

6. Age and Legal Restrictions

Certain legally available products may require customers to meet minimum age or other eligibility requirements.

We may request age verification and may refuse or cancel orders where supply would breach applicable law.

7. Returns and Consumer Rights

Returns, repairs, replacements and refunds are handled in accordance with our Refund & Returns Policy and applicable Australian Consumer Law.

Nothing in these terms excludes, restricts or modifies statutory consumer guarantees that cannot lawfully be excluded.

8. Website Content

Website content, including original text, branding, graphics and design, is protected by applicable intellectual property laws.

You may not commercially reproduce our original materials without permission, except where permitted by law.

9. Website Availability

We endeavour to maintain an accessible and functional website. However, temporary interruptions may occur due to maintenance, technical issues or circumstances outside our control.

Nothing in this section limits any non-excludable consumer rights.

10. Changes to These Terms

We may update these terms from time to time. Updated terms will apply prospectively, subject to applicable law, and will not retrospectively remove rights already accrued.

11. Governing Law

These terms are governed by applicable Australian law, including the Australian Consumer Law, and applicable laws of New South Wales.

12. Contact

Email: [email protected]

WhatsApp: +852 9373 1755