Privacy Policy

Ausvona

Last Updated: 17 October 2026

At Ausvona, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our website, place an order or contact our customer support team.

1. Information We Collect

Depending on your interactions with our website, we may collect:

• Your name, email address and contact number.

• Billing and delivery addresses.

• Order details, transaction records and purchase history.

• Customer service enquiries and correspondence.

• Account information and preferences.

• Device information, IP addresses and website usage data.

• Age verification information where required by law.

We aim to collect only information reasonably necessary for legitimate business and legal purposes.

2. How We Use Your Information

We may use personal information to:

• Process and administer eligible orders.

• Arrange delivery and provide tracking updates.

• Respond to customer enquiries and resolve complaints.

• Verify eligibility to purchase age-restricted products where lawful and applicable.

• Detect fraud and protect website security.

• Maintain records and meet legal obligations.

• Improve our website and services.

• Send permitted marketing communications where appropriate consent or another lawful basis exists.

3. Payments and Service Providers

We may share necessary information with payment providers, delivery companies, website hosting services, customer support providers and other authorised service providers.

Third-party payment processing is subject to the applicable provider's security arrangements.

We do not sell customers' personal information as part of our retail operations.

4. Cookies and Analytics

Our website may use cookies and similar technologies to support essential website functions, remember preferences and understand website performance.

Where optional analytics or marketing technologies are used, we will provide appropriate information and choices as required by applicable law.

Please refer to our Cookie Policy for further details.

5. Storage and Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

We retain information only for as long as reasonably necessary for its intended purposes or to comply with legal obligations, after which it will be securely deleted or de-identified where appropriate.

6. Overseas Disclosure

Some service providers may process or access personal information outside Australia.

Where applicable, overseas disclosures may occur in the following countries: People’s Republic of China – Alibaba Cloud (database & server hosting services); Singapore – Cloudflare (CDN & network security services).

We assess relevant privacy and security obligations before making such disclosures.

7. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

Please contact our customer support team using the details below.

8. Privacy Complaints

If you believe we have mishandled your personal information, please email us with the details of your concern.

We will assess the complaint and respond within a reasonable timeframe.

Where the Privacy Act 1988 applies, unresolved privacy complaints may be referred to the Office of the Australian Information Commissioner (OAIC).

9. Policy Updates

We may update this policy to reflect changes to our operations, technologies or legal obligations. The latest version will be available on this page.

10. Contact Us

Customer Support Email: [email protected]

WhatsApp: +852 9373 1755

Brand: Ausvona