Order Cancellation Policy

Ausvona

Last Updated: 17 October 2026

We understand that customers may occasionally need to change or cancel an order.

1. Requesting a Cancellation

If you wish to cancel an order, please contact our customer support team as soon as possible.

Include your order number and the email address used at checkout.

2. Before Dispatch

Where an order has not yet been dispatched, we will check whether cancellation or amendment is possible.

If cancellation is accepted, a refund will be arranged for the cancelled items.

3. After Dispatch

Once an order has entered the delivery process, cancellation or redirection may no longer be possible.

Customers may still have rights under our Refund & Returns Policy and Australian Consumer Law.

4. Product Availability or Legal Restrictions

If we cannot fulfil an order due to stock unavailability, legal restrictions or another issue preventing supply, we will notify you and arrange an appropriate refund for products not supplied.

5. Order Amendments

For changes to products, quantities or delivery details, contact us promptly.

We will assist where practical but cannot guarantee that every amendment can be made.

6. Contact

Email: [email protected]

WhatsApp: +852 9373 1755